SHIPPING & DELIVERY POLICY 

1. Delivery Coverage

We offer nationwide delivery within South Africa for all air conditioning units and related products.

2. Delivery Fees

-  Free delivery is offered on all standard orders

3. Delivery Timeframes

-  Orders are delivered within 2–5 working days from order confirmation and payment clearance

Please note:

• “Working days” exclude weekends and public holidays
• Delivery times may vary slightly during peak periods or due to courier delays

4. Order Processing

- Orders are processed within 1 working day after payment is received
- Once dispatched, you will receive a tracking number or delivery confirmation

5. Delivery Process

-  Deliveries are made via our logistics partners 

6. Inspection on Delivery 

Upon delivery, customers must:

- Inspect the package for visible damage
- Ensure the correct product has been received

If there are any issues:

- Notify us within 24 hours of delivery

Failure to report damage within this timeframe may affect claims.

7. Delays & External Factors

While we aim to meet all delivery timelines, delays may occur due to:

- Weather conditions
-  Courier or logistics issues
-  High order volumes
-  Unforeseen circumstances beyond our control

We will keep you informed if any delays arise.

8. Failed Deliveries

If delivery cannot be completed due to:

- Incorrect address provided
- No one available to receive the order

The following may apply:

- Re-delivery fees
- Delays in receiving your order

9. Risk & Ownership

- Risk passes to the customer upon delivery and signature
- Ownership transfers once full payment has been received